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SHIPPING POLICY

Shipping Policy

 

Our Shipping Policy was last updated on September 23, 2023.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Disclaimer:

 

  • "Company" (referred to as either "the Company", "We", "Us" or "Our" in this Disclaimer) refers to “Ellice Yang Art”

  • "Goods" refers to the items offered for sale on the Service.

  • "Orders" means a request by You to purchase Goods from Us.

  • "Service" refers to the Website.

  • "Website" refers to www.elliceyangart.com, accessible from http://www.elliceyangart.com.

  • "You" means the individual accessing the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

 

Thank you for visiting and shopping at www.elliceyangart.com. The following terms and conditions constitute our Shipping Policy.

Shipping to Canada & United States

Shipping rates & delivery estimates

Shipping charges for your orders will be calculated and displayed at checkout for most items.  For orders we receive for larger items, we will contact you with the shipping cost.  Once approved you will be charged for shipping and your order will be fulfilled.  If you decide not to proceed after receiving the shipping invoice, your order will be fully refunded. 

 

Shipping to All Other International Countries 

Shipping rates & delivery estimates

For all other international orders we receive, we will contact you with the shipping cost.  Once approved you will be charged for shipping and your order will be fulfilled.  If you decide not to proceed after receiving the shipping invoice, your order will be fully refunded. 

 

Shipment Confirmation & Order Tracking

 

You will receive a Shipment Confirmation Email once Your Order has shipped containing your tracking number(s) with an estimated delivery date at time of shipping.

All Orders are processed within 3-5 business days. Orders are not shipped or delivered on weekends or holidays.  If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Canada orders are shipped using Ground with Canada Post, please allow 5-7 days for delivery. 

United States orders are shipped using Ground with FedEx or Purolator, please allow 7-14 days for delivery.

Customs, Duties and Taxes

 

www.elliceyangart.com is not responsible for any customs and taxes applied to Your Order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes)

 

Contact Us

 

If you have any questions about this Shipping Policy, You can contact Us:

 

RETURN & EXCHANGE POLICY

Every effort is made to ensure photos of the paintings are as accurate as possible.  Colours can vary from monitor to monitor and so we encourage you to reach out to us if you have any questions for more information prior to purchasing an original art piece.  We will be more than happy to offer more photos or create a mock up for your space

All sales are final, however if an original painting is not as you expected or if there is damage to the painting, please contact us within 7 days to request a refund.  We want you to be happy with the piece you have chosen!  Once the refund has been approved, You are responsible for packaging and arranging return delivery at your expense, using the same delivery  service it was sent to you with.  A refund will be made within 14 days once artwork is returned in its original condition. 

Contact Us

 

If you have any questions You can contact Us:

 

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